Policies
Privacy: PlaygroundOutfitters.com, a division of Recreation Unlimited, Inc., does not provide third party organizations any information regarding customers who have shopped or visited our site. We will never sell, rent, or distribute your information to any third party. Information we do store, is used only within the confines of PlaygroundOutfitters.com.
Shipping: At Playground Outfitters, our staff searches for the lowest freight or delivery options available. Most playground equipment is shipped freight. However, several independent items ship UPS ground. The fastest way to receive a shipping quote on product is to submit your quote cart to us. Usually we will get back to you within 1 business day with a shipping price attached to your quote. The freight carrier, not Playground Outfitters, shall be liable for any damage to the equipment that occurs during shipping.
Please note that due to many of our products being shipped manufacturer direct, shipments for a single order may be sent out in multiple shipments at different dates. Customers are responsible for making sure all shipments from their order can be delivered in a timely manner.
Freight Delivery: Upon arrival of your merchandise, the truck driver will bring the load to the tailgate of the trailer. From that point it is up to you to unload the item(s). The driver is not obligated to help you unload. If you need a liftgate to unload the item(s) from tailgate to ground, arrangements will need to be made prior to delivery. Contact a customer service representative at our office to schedule arrangements.
If your item requires freight delivery, your shipping address must be able to accommodate a large delivery truck. Most addresses are accessible for large trucks, however, low wires or clearances directly in front of address will make the location difficult to ship. We will not be responsible for inaccurate or undeliverable addresses. If this is the case, please contact us for other options.
Additional Freight Services: Additional services such as two-person delivery, liftgate service, or inside delivery are not included in the shipping price. In most cases this will not be necessary if someone is available that can lift a moderately heavy item is available to help. Structures and Fun Centers are generally packed on a single skid. These will weigh several hundred to thousands of pounds. For these items we generally suggest manually unpacking to check and verify a complete shipment. For any additional freight services, please contact our office as the fees vary by carrier and region.
Receipt of Shipment / Customer Responsibility: Before signing for your order, check to see that you are receiving the same number of cartons, bundles, welded frames, etc., indicated on your receipt. Note any shortages or visible damage on your receipt and have the driver note these also. If shortages are not noted on the receipt, replacement pieces may be repurchased at the customer’s expense. Damage that is found after you unpack the shipment (concealed damage) must be reported to our Customer Service Center within 72 hours. Please closely inspect your shipment! Most freight companies allow 72 hours from receipt to report concealed damage. Digital photos will need to be taken. If you discover damage of any kind, DO NOT DESTROY ANY ORIGINAL SHIPPING CARTONS.
Payment Options: Playground Outfitters accepts Visa, MasterCard, and Discover with any phone or online orders. If purchasing with a check, mail the check to Playground Outfitters, 15150 Herriman Blvd, Noblesville, IN 46060. Purchase orders must be signed and dated with a shipping quote from one of our representatives. No orders will be processed until full payment has been received by Playground Outfitters.
Installation: All products are delivered knocked down (not assembled) unless otherwise noted. Detailed assembly instructions and a packing list are included in the hardware bag(s) of your shipment and should be carefully checked against the order immediately.
Playground Outfitters can help with finding an installer of our equipment in the local area at the customer’s expense. Please note that we are not affiliated in any way with local installation companies; we only provide these as a service to our local customers for help with installation. Please note that Playground Outfitters is not liable or responsible for the manufacture or warranty of the equipment.
Replacement Parts / Concealed Damage / Missing Parts: If parts are missing from your order or damaged, email or call us within 72 hours from delivery of the goods and we will contact the appropriate manufacturer. Note this before accepting any shipment. The manufacturer will ship the missing part to you at no charge. Please do not wait to call us. After 72 hours upon arrival of goods, the manufacturer will not replace missing parts. Playground Outfitters is not the manufacturer of the equipment and thus is not liable or responsible for any damages to the equipment.
Backorders: Items may be backordered by the manufacturer. We make every effort to display the backorder date. Backorder dates may change without notice, often before the backorder date provided. It is your responsibility to cancel any backordered item as it will ship out when in stock otherwise. If your backorder item ships, regardless of the date, and has not been canceled, you must follow our return policy.
We do not offer discounts for late deliveries. Generally, the products we offer ship in the specified time frame. However, bad weather and other unexpected occurrences may slow your delivery. We will try to give you the most updated information on your shipment of goods on a weekly basis via the email or phone you provide in your customer contact information.
Returns: Read this section carefully: YOU HAVE 30 DAYS FROM THE DATE THE EQUIPMENT IS DELIVERED TO YOU TO RETURN THE EQUIPMENT FOR ANY REASON. ALL RETURNS MUST BE AUTHORIZED IN ADVANCE BY US IN WRITING. ATTEMPTED RETURNS FOLLOWING THE 30-DAY PERIOD OR WITHOUT OUR PRIOR AUTHORIZATION WILL BE REJECTED. CERTAIN ITEMS, AS DESCRIBED BELOW, MAY NOT BE RETURNED UNDER ANY CIRCUMSTANCES.
Items may be returned only if still in original packaging in good condition. Shipping and handling charges are non-refundable and a 25% restocking fee will be applied to all items. An additional 5% fee applies to all orders that include customization (painting, welding, etc). Please call us to receive an authorization number and the correct warehouse address to send the return.
Restocking charges and all freight charges, including freight to and from your location, will apply to all returned items.
NON-RETURNABLE ITEMS:
The following types of items do not qualify to be returned for a refund:
1) Any equipment that has been installed.
2) Damaged or defective goods which have been replaced with the same item at no cost.
3) Promotional items which were provided free of charge.
4) Any item(s) for which the cost did not exceed $50.00.
5) Items returned without prior written authorization from Playground Outfitters.
6) Items returned more than 30 days after delivery of the product(s) to you.
7) Items attempting to be returned freight collect.
8) Rubber mulch, wood mulch, or any other loose fill surfacing product.
9) Shade products including free-standing and any incorporated into a play system.
10) Any order of products not considered a standard order (i.e. a bench with no frame).
Cancellation: Canceling orders happens for many reasons. If your order has not been processed your order may be canceled, no questions asked. Orders cannot be canceled by email or message. An order is not considered canceled until a cancellation number is given. Orders are usually processed in the first 24 hours after payment, sometimes within 1 hour. Some orders ship the same or next day, so be certain about your order because it is impossible for us to stop a shipment, and shipping costs are non-refundable. After the order has been processed, a 25% restocking fee will apply to all equipment purchased.
Orders canceled after any custom work has been done (painting, welding, etc.) or after they have been loaded on the shipping trailer, are subject to a minimum 25% cancellation fee.
Warranty: Playground Outfitters does not warrant any of our products personally. Each manufacturer warrants its products. These warranties vary by brand, product, and material. We make every effort to ensure any questions and concerns are dealt with to the satisfaction of the customer through the proper manufacturer. To receive detailed manufacturer warranty information on any product, contact us and we will send the appropriate warranty. Warranties will not be published on this page. Any claims relating to or arising from the manufacture or warranty of the products shall be directed to the manufacturer of the specific product.